Terms of service

Welcome to Colbert Custom Frames! These Terms of Service ("Terms") govern your use of our picture framing and print work services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Services Our company provides picture framing and print work services tailored to your specifications. We are committed to delivering high-quality products and customer satisfaction.

2. Orders and Customization

  • All orders must be submitted with complete details, including dimensions, materials, and any customization requests.

  • Custom orders are final and cannot be canceled once production has begun.

  • Customers are responsible for ensuring the accuracy of all details provided. Any errors due to incorrect information are the customer's responsibility.

3. Payment Terms

  • Payment is required in full at the time of order placement unless otherwise agreed.

  • Accepted payment methods include credit/debit cards, PayPal, and other methods specified on our website.

  • Prices are subject to change without notice, but orders already placed will not be affected.

4. Production and Delivery

  • Estimated production and delivery times will be provided at the time of order placement.

  • Delays due to circumstances beyond our control (e.g., supply chain issues, weather) are not our responsibility.

  • Shipping fees, if applicable, will be disclosed prior to purchase.

5. Returns and Refunds

  • Custom orders are non-refundable unless there is a manufacturing defect or error on our part.

  • For non-custom items, returns may be accepted within 14 days of receipt, provided the item is in its original condition.

  • To initiate a return, contact us at [email/contact information] with your order details.

6. Materials and Quality

  • We use high-quality materials for all our products. Variations in materials, such as wood grain or color, are natural and not considered defects.

  • Digital proofs or samples may vary slightly from the final product due to material or printing differences.

7. Intellectual Property

  • Customers must have the rights to any images or designs provided for framing or printing. By submitting an order, you confirm you own or have permission to use the content.

  • We reserve the right to refuse any order that infringes on intellectual property rights or violates our content policies.

8. Liability and Warranty

  • Our liability is limited to the cost of the service or product provided. We are not liable for any indirect, incidental, or consequential damages.

  • If a product arrives damaged, contact us within 7 days of receipt with photographic evidence to arrange for a replacement or repair.

9. Privacy and Data Use

  • We respect your privacy and collect only the information necessary to complete your order. Refer to our Privacy Policy for details on data handling.

10. Changes to Terms

  • We reserve the right to modify these Terms at any time. Updates will be posted on our website and take effect immediately.

11. Governing Law

  • These Terms are governed by the laws of Illinois. Any disputes will be resolved in the jurisdiction of Illinois.

12. Contact Information

  • For questions or concerns regarding these Terms or our services, contact us.

By placing an order with us, you acknowledge that you have read, understood, and agree to these Terms of Service.